SARI, Yunita Permata; SUTABRI, Tata. Analisis Tingkat Pelayanan IT Service Management Pada Penerapan Ujian Satuan Pendidikan Menggunakan Kerangka Framework ITIL V3 di SMK Negeri 8 Palembang. Indonesian Journal of Innovation Multidisipliner Research, [S. l.], v. 1, n. 4, p. 369–377, 2023. DOI: 10.31004/ijim.v1i4.42. Disponível em: https://multidisipliner.org/ijim/article/view/42. Acesso em: 9 oct. 2026.