KUSWANTO, Iwan; PRASTIAWAN, Heru; SHOLEH, Sholeh; SETYAWAN, Dendy. Integrasi Evaluasi Kinerja Operasional dan Kepuasan Pengguna pada Layanan Bus Trans Jatim Koridor 2 Menggunakan Importance–Performance Analysis dan Customer Satisfaction Index . Indonesian Journal of Innovation Multidisipliner Research, [S. l.], v. 4, n. 3, p. 2848–2860, 2026. DOI: 10.69693/ijim.v4i3.1839. Disponível em: https://multidisipliner.org/ijim/article/view/1839. Acesso em: 10 oct. 2026.