PUTRI, Amelia; YUSUF , Faif. Pengaruh Kualitas Fitur Pengaduan PLN Mobile dan Orientasi Pelayanan Karyawan Terhadap Kepuasan Pelanggan di PLN UP3 Bandengan Jakarta Utara . Indonesian Journal of Innovation Multidisipliner Research, [S. l.], v. 4, n. 3, p. 3899–3912, 2026. DOI: 10.69693/ijim.v4i3.1686. Disponível em: https://multidisipliner.org/ijim/article/view/1686. Acesso em: 9 oct. 2026.